Who we are
Heattech Contractors Ltd is responsible for the personal information described in this notice. You can contact us at info@heattechcontractors.com or on 07568 734272.
Information we collect
Depending on how you contact or work with us, we may collect:
- Your name, telephone number and email address.
- Your property or project address and postcode.
- Details about the work you need, including messages, photographs, videos, plans or drawings that you choose to send.
- Records of quotations, appointments, work completed, invoices and payments.
- Relevant correspondence with customers, suppliers, subcontractors and contractors.
- Basic technical information needed to keep the website secure and working.
Please avoid sending unnecessary sensitive personal information through the enquiry form, email or WhatsApp.
How and why we use it
We use personal information to respond to enquiries, arrange visits, prepare quotations, deliver and manage work, communicate about projects, issue invoices, maintain business records, resolve complaints and meet our legal obligations.
Our main lawful bases are taking steps at your request before entering into a contract, performing a contract, complying with legal obligations and our legitimate interests in operating and protecting the business. We do not use enquiry details for unrelated marketing without an appropriate lawful basis.
How long we keep it
We keep information only for as long as it is reasonably needed. General enquiries that do not become jobs may normally be retained for up to 24 months. Customer, project, invoice and accounting records may generally be retained for up to six years after the relevant relationship or accounting period, or longer where required for legal, insurance or dispute purposes.
Your information rights
Depending on the circumstances, you may have rights to access your information, correct inaccurate information, ask for information to be erased, restrict or object to its use, and receive certain information in a portable format. Where processing relies on consent, you may withdraw it at any time.
These rights are not absolute and a legal exception may apply. Contact us using the details below and we will respond in line with applicable data-protection law.
Contact & complaints
For a privacy question or request, email info@heattechcontractors.com. If you remain concerned about how your information has been handled, you can complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.